Life or Death Emergencies involve serious illness, injury, or death in your immediate family that require you to travel within 24-48 hours to a country that requires a passport. Customers must appear in person at a passport agency for emergency service and documentation of the emergency may be requested.
Please call the National Passport Information Center at 1-877-487-2778 (TTY/TDD 1-888-874-7793) to schedule an appointment at the nearest Passport Agency. Our automated appointment system is accessible every day, 24 hours a day.
If an appointment that will meet your needs is not available and you are calling from 8:00 a.m. to 10 p.m., EST, Monday-Friday, except federal holidays, please stay on the line and follow instructions to speak to a Customer Service Representative (CSR). The CSR will give you guidance on what to do.
If an appointment that will meet your needs is not available and you are calling on a federal holiday or during hours the CSRs are not available, please call 202-647-4000 and explain your situation to the operator.
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